Alicia Pool had the opportunity to start her professional insurance career with an exclusive agency while attending college. The knowledge she gained provided her with the realization that the insurance business could be a rewarding career. After becoming both Property & Casualty and Life & Health licensed, she concluded that she took great pleasure in working with customers, and that the insurance industry not only peaked her interest, but provided her with the opportunity to pursue a lasting, exciting, and successful career. She continued to work in the exclusive arena through college and after graduating with a Bachelor of Business Administration from the University of Texas at Arlington, she and her husband opened an independent agency in 2002. Alicia and her husband incorporated their foresight and knowledge and, in three years’ time, turned a single scratch agency into a multi-million dollar operation, eventually becoming a national aggregator, now known as Connect Insurance. Alicia’s extraordinary talent, drive, and dedication to the company have greatly helped make it the successful business it is today. Since then, Alicia has administered all aspects of the agency including sales and customer relations, accounting and finance roles, marketing, agency contracting and the assistance of managing carrier relationships. Her attention to detail, experience and understanding of the industry, desire for perfection, being goal driven and settling for nothing less than growth and success for Connect Insurance, all make her a great asset to the company.