Meet The Team in Cleburne, TX

Alicia Pool

Agent & Owner


Alicia Pool had the opportunity to start her professional insurance career with an exclusive agency while attending college. The knowledge she gained provided her with the realization that the insurance business could be a rewarding career. After becoming both Property & Casualty and Life & Health licensed, she concluded that she took great pleasure in working with customers, and that the insurance industry not only peaked her interest, but provided her with the opportunity to pursue a lasting, exciting, and successful career. She continued to work in the exclusive arena through college and after graduating with a Bachelor of Business Administration from the University of Texas at Arlington, she and her husband opened an independent agency in 2002. Alicia and her husband incorporated their foresight and knowledge and, in three years’ time, turned a single scratch agency into a multi-million dollar operation, eventually becoming a national aggregator, now known as Connect Insurance. Alicia’s extraordinary talent, drive, and dedication to the company have greatly helped make it the successful business it is today. Since then, Alicia has administered all aspects of the agency including sales and customer relations, accounting and finance roles, marketing, agency contracting and the assistance of managing carrier relationships. Her attention to detail, experience and understanding of the industry, desire for perfection, being goal driven and settling for nothing less than growth and success for Connect Insurance, all make her a great asset to the company. 

Jeremy Pool

Agent & Owner


Jeremy Pool brings extensive experience, a strong corporate vision and talent to Connect Insurance. Mr. Pool a graduate from Moody Theological Seminary began his insurance career in 1998. Since that time, he has acquired much experience in both the captive environment as well as the independent insurance arena. Mr. Pool has grown a nationally known franchised agency from scratch into a multi-million dollars operation in just three years. In addition, Jeremy has actively served over three hundred agents while serving as the Vice Chairman of a nationally known insurance franchise. Mr. Pool’s extensive experience in our industry also encompasses management of national insurance contracts, agency negotiations and acquisitions and the creation, preparation and implementation of our quickly expanding national company. Jeremy has a proven track record of excellent market identification, strategic positioning, and spearheading operational improvements that effectively drive high quality productivity while reducing cost.

Kelly May

Office Manager & Agent 


Kelly May is a Fort Worth Native with a background in psychology and business management.   She has been with the Connect Cleburne agency for 10 years. She appreciates working closely with the clientele and the everchanging commercial side of the industry. She spends her free time with her daughter, painting, gardening, reading, traveling and soaking up nature!   

Ingrid Garcia

Admin Assistant